Terms of Service

Account Terms

• You are responsible for maintaining the security of your account. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
• You may not use the Services for any unlawful, unethical, or immoral purpose.
• You are responsible for all content posted and activity that occurs under your account. That includes content posted by others who either: (a) have access to your login credentials; or (b) have their own logins under your account.
• You must be a human. Accounts registered by "bots" or other automated methods are not permitted.

Payment, Refunds, and Plan Changes

• For paid Services, if we offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance via our payment processor (Paystack) to keep using the Service. If you do not pay, these services will end.
• If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade.
• All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.
• Due to the computational costs of AI processing, all purchases are non-refundable. You can cancel any paid services at any time by logging into your account dashboard. For paid subscriptions, your cancellation will take effect at the end of the current paid term, unless otherwise stated.

Cancellation and Termination

• You are solely responsible for properly canceling your account. Within each of our Services, we provide the ability to cancel or delete your account. An email or phone request to cancel your account is not automatically considered cancellation.
• All of your content will be inaccessible from the Services immediately upon account cancellation. Within 7 days, all standard account content will be permanently deleted from active systems (Note: temporary AI processing files are deleted immediately after use). Within 90 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
• If you cancel the Service before the end of any paid-up time, your cancellation will take effect at the end of the billing cycle, and you will not be charged again. We do not automatically prorate unused time.
• We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. We also reserve the right to refuse the use of the Services to anyone for any reason at any time.
• Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Company employee or officer may result in immediate account termination.

Uptime and Security

• Your use of the Services is at your sole risk. We provide these Services on an "as is" and "as available" basis.
• To ensure platform stability, our unlimited plans are governed by a Fair Use Policy. We reserve the right to temporarily disable your account if your usage significantly exceeds the typical usage of other customers or involves automated bot activity. We will reach out to you before taking any action except in rare cases where the level of use negatively impacts the performance of the Service for other customers.
• We take many measures to protect and secure your data through backups, redundancies, and encryption via SSL/TLS over the public Internet.
• We use third-party vendors, secure API providers, and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.

Copyright and Content Ownership

• All content posted or processed on the Services must comply with copyright law. The GEM AI video downloader is provided for personal, fair-use purposes only. You are strictly prohibited from downloading copyrighted material without explicit permission.
• We claim no intellectual property rights over the material you provide to the Services. All materials uploaded remain yours. Generated AI content belongs to you to the extent permitted by applicable law.
• The names, look, and feel of the Services are copyright© to the Company. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without express written permission by the Company.

Features and Bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, we make no guarantees that our Services will meet your specific requirements or expectations.

We test all of our features before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through them, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.

Liability

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to this Terms of Service or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

If you have a question about any of the Terms of Service, please contact us.